Refund Policy

You may request a refund of an initial BlueGate for WooCommerce licence or BlueGate Build Kit purchase within 14 calendar days after payment. Tell us the order email, product and reason through our contact form. As Build Kits are digital files, we ask for honest feedback on why the material did not meet your needs when requesting a refund.

We may first offer reasonable setup help, a corrected download or another practical solution, but accepting that help does not shorten the 14-day request period. This guarantee is additional to rights that cannot be excluded under applicable law.

You can disable automatic renewal before the charge. If an annual renewal was charged unintentionally, request a refund within 14 calendar days after the renewal. We may deactivate the renewed term and related update access when the refund is issued.

A scheduled working session may be cancelled or rescheduled without charge at least 24 hours before it starts. A missed session or cancellation within 24 hours may be non-refundable to the extent permitted by law. If BlueGate cancels and cannot reschedule reasonably, the session fee will be refunded.

Custom integrations, implementation and other commissioned work follow the accepted proposal. Deposits and completed milestones are non-refundable once the corresponding work has been performed, except where the proposal or applicable law says otherwise. Undelivered prepaid work will be refunded if BlueGate terminates without cause.

We may decline a discretionary refund requested after the applicable period, or involving fraud, abuse, licence sharing, chargeback abuse, prohibited use, or a problem caused solely by an unsupported environment or third-party service after we clearly disclosed the requirement. We do not refund fees charged separately by banks, acquiring institutions, card issuers, commerce platforms or merchant processors.

Approved refunds are returned to the original payment method where reasonably possible. Payments to BlueGate are temporarily processed by RYDR Global, so processing time may depend on RYDR Global, card networks and your bank. We will confirm when the refund is initiated; your bank may take additional business days to post it.

Prices listed in USD may be charged in disclosed BBD. Exchange-rate movements or issuer conversion fees can make the posted refund differ from the original statement amount; BlueGate does not retain that difference.

Contact us first so we can investigate and resolve the issue quickly. This request does not waive any lawful right to contact your issuer. Fraudulent or duplicate chargebacks may result in account or licence suspension while the dispute is reviewed.

This Policy applies to purchases from BlueGate. It does not govern refunds that merchants issue to their own customers through WooCommerce, Shopify, Powertranz or an acquiring bank. Merchants remain responsible for their own customer refund policy and processor rules.

Use the BlueGate contact form and include the purchaser email, order or licence reference, product, purchase date and reason. Do not send full card details or passwords.

Supplier: Trident Marketing & Technologies Inc., Orange Cottage, Horse Hill, St. Joseph, Barbados.